WHAT IS YOUR RETURN/EXCHANGE POLICY?
We’re sorry to hear that our pieces did not work out for you!
- We are happy to provide returns and exchanges, but at this time, we do not offer free return shipping labels. The cost of the prepaid return label is based on the weight of the package and the selected shipping method. All returns must be addressed to:
The GBT Brand
13207 Stafford Road Suite 1000, Missouri City, TX 77489
- We are happy to offer returns or exchanges on clothing and accessories within 30 days from the date of your purchase.
- Please make sure to include the items with their original packaging, and tags attached. We cannot accept any returns/exchanges without these!
- If you received product(s) you think are damaged, please email as soon as possible at firstname.lastname@example.org. Please provide multiple photos of the damage and your order number. Damaged items must be reported to us within 30 days from the date of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
- We process returns and exchanges as we receive them in our warehouse. Please keep in mind that returns and exchanges may take up to 7 business days to be processed.
- Please keep in mind, any item(s) purchased during our Pre-Order/Black Friday Sale and any Marked down item(s) are final sale.
- Exchanges can only be made for alternate sizes or damaged items— the new product must be the identical item and color.
- We may refuse a refund/exchange if the item does not fit our return/exchange criteria.
WHAT ARE YOUR RETURN/ EXCHANGE STANDARDS?
- To initiate a return/exchange - email: SUPPORT@THEGBTBRAND.COM with an order number, and what item(s) are being returned/exchanged.
- All item(s) must be in their original packaging with tags attached. We cannot accept any returns/exchanges without these!
- The following may result in a denied refund/exchange:
- Signs of washing or excessive wrinkling
- Item(s) smelling of smoke, perfume, deodorant, etc
- Excessive animal/human hair, fuzz, lint, etc
- Signs of wear (makeup, stains, smell, etc.)
- Returned without original packaging/tags
- We do not allow returns/exchanges for socks or boxer briefs due to hygienic reasons