Returns + Exchanges Policies

WHAT IS YOUR RETURNS POLICY?

  • We have a 30 day return window starting from the date your package is marked delivered. If any item arrives damaged/defective, please contact our customer support immediately with photos of the item by emailing support@thegbtbrand.com.
  • We are currently unable to offer free returns. The customer is responsible for paying the shipping costs back to our warehouse. All returns must be addressed to:
    The GBT Brand
    13207 Stafford Road Suite 1000, Missouri City, TX 77489
    • Once your return has been received, your item(s) will be inspected, and if they pass our inspection, a refund will be issued. We ask for 5-7 business days to process your return. 
    • Refunds will always go back to the original method of payment. If you paid with both a gift card and debit/credit card, the refund will be applied to the gift card first. We only offer refunds onto the original payment method used to make the order.
    • Our return policy is not applicable to any exchange, meaning we will not accept your return of an exchanged item, unless it is damaged/defective. 
    • Orders placed separately cannot be returned together in one package.  
    • Products sold at a discount are final sale and are not eligible for a return.
    • All BLACK FRIDAY SALES are final sale.
    • All PREORDER SALES are final sale.

    WHAT IS YOUR EXCHANGE POLICY?

    • Exchanges can only be made for alternate sizes or damaged items— the new product must be an identical item and color.
    • All exchanges must be addressed to:
      The GBT Brand
      13207 Stafford Road Suite 1000, Missouri City, TX 77489
      • Once your item(s) arrive back to our facility, they will undergo inspection, and once they pass inspection, we will send out your requested item exchange. 
      • We ask for 5-7 business days to process your exchange. 
      • If your exchange cannot be completed due to unavailable stock, a refund will be issued instead. 
      • Products can be exchanged within 30 days of placing your order.
      • The 30 day return window is not applicable to any exchanges, meaning, all exchanges are final. No orders will be accepted for a second return or exchange. 
      • The customer is responsible for return shipping costs for any desired exchanges (i.e. wanting a different size than the size ordered).
      • If there was an error in fulfillment of your order (ex. ordered a size small but received a size large), we will cover all return shipping costs.
      • All products sold at a discount are final sale and are not eligible for an exchange.
      • All Black Friday Orders are ineligible for exchanges.
      • All Presale Orders are ineligible for exchanges.

      WHAT ARE YOUR RETURN/ EXCHANGE STANDARDS?

      • Your returned item(s) must be in the same condition you received them. 
      • To initiate a return/exchange - email: SUPPORT@THEGBTBRAND.COM with an order number, and what item(s) are being returned/exchanged. Please also include a note in your return/exchange package with your order number.
      • Item(s) must have all original tags in place, including the sizing tags. Missing tags will result in a denial of your return/exchange. Many (but not all) of our items include tags.
      • Items must be in their original packaging. Many (but not all) of our items come in individual packaging.
      • Any items sold in packs must be in their original packaging and must contain all items of the pack as originally sold and seen on our site. All items in the pack must pass inspection to be accepted.
      • Items with excessive wrinkling are subject to denial.
      • Items covered in animal/human hair are subject to denial.
      • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.
      • Items with markings or other stains (such as deodorant, makeup, etc) will not be accepted.
      • If your return is denied, you will be notified via email with the option to either pay for the shipping cost to have the denied item returned to you or have us keep the item (no refund will be issued). 
      • We cannot accept any returns (including issuing refunds) or exchanges on any socks or boxer briefs for hygiene reasons. As such, any products of these types are final sale.